PHP Classes
Icontem

Class: Flow Chart


  Search   All class groups All class groups   Latest entries Latest entries   Top 10 charts Top 10 charts   Newsletter Newsletter   Blog Blog   Forums Forums   Help FAQ Help FAQ  
  Login   Register  
Recommend this page to a friend!
      Classes of Shannon Wynter  >  Flow Chart  >  Download  >  Support forum Support forum  >  RSS 1.0 feed RSS 2.0 feed Latest changes  >  Stumble It! Stumble It!  >  Bookmark in del.icio.us Bookmark in del.icio.us  
  Supplied by   Group folder image Groups   Detailed description  
  Rate classes User ratings   Applications   Related links   Files Files  

  • Supplied by:

    Picture of Shannon Wynter
    Name: Shannon Wynter is available for providing paid consulting. Contact Shannon Wynter .
    Published packages: 7
    Country: Australia Australia - PHP jobs in Australia
    Home page: http://fremnet.net/
    Age: 27
    All time rank: 164
    Week rank: 104

    Browse this author's classes

  • Innovation Award:

    PHP Programming Innovation award nominee
    April 2006
    Number 6
    		 Help desk is an important activity for businesses that need to provide support to the clients that buy their products or services.

    Usually the help desk support people need to follow a predefined series of steps that depend on what kind of request the clients are asking for.

    This class provides a solution for defining the steps that help desk support attendant needs to follow.

    It consists on a serious of screens that can be presented to the attendant using a Web browser connected to a support site.

    The screens present the questions that the attendant needs to ask to the client asking for support, and what to do next depending on the client answers.

    Manuel Lemos

  • Groups:

    Group folder image Databases Database management, accessing and searching View top rated classes
    Group folder image Content management Components and tools to manage content View top rated classes

  • Detailed description:

    This class can be used to generate questions for an help desk support service work flow.

    The class uses a MySQL database pre-loaded with questions to ask users requesting support in an help desk service. The database also contains the possible answers that are expected.

    Depending on the answers provided by the users, the class determines the next step, which can be asking the user another question.

    The class uses Smarty templates to generate the pages of each step. The template file name is also stored in the questions database.

    This class can be used in other kinds of applications besides help desk services . It could also be used for e-learning applications, surveys, tests, etc..

  • User ratings:

    There are not enough user ratings to display for this class.

  • Applications that use this class:

    No application links were specified for this class.
    Add link image If you know an application of this package, send a message to the author to add a link here.

  • Related links:

    Link Description
    Smarty Template Engine Smarty is used by this class
    Templates The rest of the templates referenced by the sample dataset

  • Files:

    File Role Description
    Plain text file cansurfgoogle.tpl Data Referenced template from sample.sql
    Plain text file example.php Example A basic example
    Plain text file FlowChart.class.php Class The FlowChart class
    Plain text file footer.tpl Data Referenced template from cansurfgoogle.tpl
    Plain text file header.tpl Data Referenced template from cansurfgoogle.tpl
    Plain text file readme.txt Doc. Basic Documentation
    Plain text file sample.sql Data A sample dataset
    Download all files: flowchart.tar.gz flowchart.zip
    NOTICE: if you are using a download manager program like 'GetRight', please Login before trying to download this archive.

 
  Advertise on this site Advertise on this site   Site map Site map   Statistics Statistics   Site tips Site tips   Privacy policy Privacy policy   Contact Contact  
For more information send a message to :
info at phpclasses dot org.
Copyright (c) Icontem 1999-2008 PHP Classes - PHP Class Scripts
  PHP Book Reviews - Reviews of books and other products